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We are very proud of our customer service and are delighted that so many of our customers have taken the time to write to us and comment upon it. See our facebook page for more, below are a just a few examples:

The staff are friendly, extremely helpful and most importantly they listen to how you want your pet groomed. Edie always comes home happy and with the perfect haircut!

Julie B, with Edie the Cockapoo

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I was still in shock the day I arrived for Monty’s first Hydro session. He was still paralysed and my world was consumed with getting my baby back. The sense of comfort, enthusiasm and encouragement lifted me and I know it lifted Monty.

After his fourth session I carried him to the park to recover in the sun and he took his first nervous stagger. Then every visit improved him over the coming year. I can’t thank Adam and the team at Dogtown enough for bringing Monty back to his feisty self. Without their help I don’t know where we would be today.

Andrew Riordan with Monty the Dacshund

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Millie, my Cavapoo, had a damaged cruciate ligament and hydrotherapy was recommended. Millie loves going in the water with Adam and is making very good progress. I am always informed about how Millie's is improving and encouraged to observe the difference. She is always extremely keen to go into Dogtown and pulls all the way there. Adam and his staff are very friendly and professional. I would definitely recommend Adam and Dogtown.

Pauline Mason with Millie the Cavapoo

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The staff are friendly, extremely helpful and most importantly they listen to how you want your pet groomed. Henry always comes home happy and with the perfect haircut!

Sabrina Wisely, with Henry.

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I just love coming to see all my friends at Dogtown - the humans are such fun and give me so much

The staff are friendly, extremely helpful and most importantly they listen to how you want your pet groomed. Henry always comes home happy and with the perfect haircut!

Sabrina Wisely, with Henry.

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It is with great pleasure I write this testimonial as Dogtown is such a find. My beloved cats can be treated and groomed without being medicated is so important.

The staff are so warm and personable and that they are sensitive to minimizing the stress is a great thing. I can tell if my animals have been in the company of goodness or badly treated and they always return home so peaceful – indeed whenever I go in the animals that are being treated are remarkably at ease and look extremely dapper.

The staff gives with a ready heart all that is needed to both animals and their owners. I find them to be very professional, organised, and thorough and my animals return home looking stunning. What more can a girl ask for.

Harika Basharan,

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Our 9 year old chihuahua cross, Louie has been visiting Dog Town for hydrotherapy treatment for a luxating patella for the past 8 months as a last option before having an operation. The team there are fantastic with him and their expert knowledge, advice and treatment has dramatically improved Louie's condition resulting in him not needing to have surgery.

Not only does Dog Town offer a professional service, they are real dog people always going above and beyond and offering extra advice.

David & Lynsey Lakin with Louie the Chihuahua cross

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Our English Springer Spaniel, Dotty, has been coming to Dogtown for daycare for over 2 years. I am sure that she actually knows when it is Monday and she is going to be collected by Leanne or one of the wonderful Dogtown team!

It is great to see photos of her on Facebook having such a wonderful walk in Richmond Park with her doggy friends, and even when it is lashing down with rain and muddy, I know that she will be clean and smelling gorgeous when I collect her at the end of the day! It is really important to us that when we are working, Dotty is well looked after and Dogtown offers a great mix of outdoor fun, social interaction with other dogs and quiet time at the end of a full-on day. In fact when we get her home, she is absolutely shattered!

Dotty and I would highly recommend Dogtown to anyone who wants to know that their pet is taken care of when they are way from the family home. We love being part of the Dogtown family!

Calcutt family with Dotty the English Springer Spaniel

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Words cannot justify just how much Dash loves Dogtown. You have to see him leading me all the way down the road, barking at the traffic lights and wagging his tale ferociously to know how much he wants to go in the morning.

Then, you'd have to come back at the end of the day to see him tired out from all the fun he's had. Dash has learnt to be very sociable with all kinds of dogs and it is brilliant to know when I leave him at Dogtown that he's going to be happy...even if it means he doesn't always want to come home!

Anna Senkiw, with Dash

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We couldn't be happier with the service you provide- it's genuinely excellent. The Dogtown team is extremely reliable and flexible, and it's obvious that they love the dogs that you look after (almost!) as much as we do. [more…]

Barney is clearly very happy at Dogtown (judging by how excited he is when he's picked up every day!), and they’ve all been extremely helpful when it comes to training and socialising him, and answering our questions (even the annoying, first time owner ones!) 

It's great to see the little photo updates of what they're up to every day on Facebook... and when Barney first started as a really young puppy, it was especially nice to get a message at the end of every day telling us how he was getting on.

All in all, thanks very much - I don't think we'd change anything that you do!

Rachel& Ben, with Barney the Cocker Spaniel

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Max and Millie have been attending Dogtown day care since the age of 4 months and they are now nearly a year old.

When choosing a day care for our puppies we wanted to ensure they didn't have far to travel so finding somewhere local was important.

We also wanted to ensure the puppies would have social interaction with other dogs. Meeting the team that would look after our special puppies was also an important factor when deciding upon where they would go.

Dogtown and the team have exceeded all our requirements and expectations. Nick and Leanne are both lovely people and care about Max and Millie as much as we do.

The Dogtown facebook page enables us to keep up to date on what Max and Millie have been up to whilst at daycare (lots of playing, running, socialising and the odd roll in something smelly). They are returned home clean, washed if needed, happy and tired after a fun filled day at Richmond park.

Anyone looking for a reliable, trustworthy and caring team to look after their dogs/puppies during the day, I would suggest you contact Dogtown

Cioni Family, with Max & Millie

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