Dogtown Pet Grooming

Terms & Conditions

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Dogtowns’s priority is the welfare of the pets in our care and to maintain client satisfaction. We aim to give you and your pet the best service we can.

It is important that the information you provide is correct and complete and you must make us aware of anything we need to know about your pet’s behaviour. Please advise us of any relevant changes each time you bring your pet in.

By registering you confirm your agreement to these terms and conditions and that we may rely on the information provided.

We will not share your details with other organisations. However, from time to time?we will contact you by phone, text, email or post with news, offers and service updates. We may also photograph or video your pet and use these images on our website or Facebook page. Please let us know if you do not wish to receive such information or?do not want us to use images of your pet.

At the time of your pet’s appointment please ensure that they are fit and healthy and all vaccinations are up to date. Grooming of sick or elderly pets is entirely at the owner’s risk. Grooming may expose underlying skin or health problems that we cannot be held liable for, please contact your Vet for advice.

Please ensure your pets are adequately toileted. Dogtown may charge for the additional time required in cleaning up after your pet.

Pets with extremely matted coats will be charged extra. If we feel that de-matting your pet would cause too much stress and discomfort we may recommend a complete clip down. This will dramatically change your pet’s appearance, as their hair will be short and close to the skin. Pets found with fleas will be charged an additional £10 for flea treatment shampoo.

If your pet becomes ill whilst in our care we may call a Vet and unless it can be clearly shown that Dogtown are liable, all Vet costs shall be at the owners’ expense.

We may refuse to groom a pet that presents a risk of injury to themselves or Dogtown’s staff or other customers.

Payment must be made on collection of your pet. We accept cash and major debit & credit cards, we do not accept cheques.

We charge £30 cancellation fee if you cancel your appointment with less than 24 hours’ notice or fail to arrive for your appointment.