Dogtown Pet Grooming – Terms & Conditions

At Dogtown, our priority is the wellbeing of your pet and delivering a high standard of service. Please read the terms below carefully, as they apply to all grooming services provided.

1. Client Responsibilities

You must provide accurate and up-to-date information about your pet’s behaviour and condition at each visit.
By registering with Dogtown, you agree to these Terms & Conditions and allow us to rely on the information provided.
A completed registration form must be submitted before your appointment; without it, we will be unable to proceed.

2. Communication & Media

We may contact you by phone, SMS, email, or post with updates, offers, or reminders.
We may photograph or video your pet for use on our website or social media.
Please inform us if you do not wish to receive communications or have your pet’s image used.

3. Appointment Requirements

Pets must be fit and healthy, and all vaccinations must be up to date.
Grooming of elderly, sick, or frail pets is done at the owner's risk.
Grooming may reveal underlying skin or health conditions. We are not liable for any such discoveries. Please consult your vet for advice.

4. Deposits & Booking

A £20 deposit is required for all bookings. For large or XL breeds, a £40 deposit may be required.
Deposits are refundable with at least 24 hours’ notice of cancellation or change.
Missed appointments or cancellations with less than 24 hours’ notice will forfeit the deposit.
Deposits can be paid via phone, email link, or in person.
Registration forms must be completed and returned prior to your appointment. Failure to do so will result in cancellation.

5. Punctuality & Collection

If you arrive more than 30 minutes late, we may be unable to groom your pet due to scheduling and reserve the right to turn you away.
Once we notify you that your pet is ready (via phone or SMS), please collect them promptly.
Pets left over 30 minutes after notification may incur a late collection fee.

6. Cancellations & Missed Appointments

We operate a strict 48-hour cancellation policy.
Cancellations or rebookings within 48 hours will be charged 50% of the appointment fee.
No-shows will be charged 100% of the appointment fee.
Dogtown reserves the right to cancel or rearrange appointments at short notice due to staff availability or emergencies.

7. Matting & Fleas

Severely matted pets may require a complete clip-down for safety and comfort.
Extra time and charges apply for matted coats.
Pets with fleas will be treated with flea shampoo at an additional charge of £10.

8. Health & Safety

If your pet becomes ill in our care and veterinary attention is required, all costs will be at the owner's expense unless Dogtown is clearly at fault.
We reserve the right to refuse grooming if a pet poses a risk to itself, our staff, or other clients.