Insurance Claims - We’ve Got Your Back
At Dogtown, we understand how important it is for you to access the best care for your dog while managing the practicalities of insurance.
While we do not process claims directly with insurers, we’re happy to support you with everything you need to make your claim as smooth and stress-free as possible.
We Provide:
- Detailed Invoices for every session or treatment
- Session Notes and Swim Reports where applicable
- Treatment Summaries or Vet Referral Details upon request
These documents are typically what your insurance provider will ask for to support a claim for physiotherapy or hydrotherapy services.
What You Need to Do:
- Contact your insurer to confirm your pet’s cover and claim process
- Submit your claim directly to your insurance provider.
If you’re unsure what’s needed, our friendly team will be happy to guide you.
Tip:
We recommend checking with your insurer in advance if pre-authorisation is required for physiotherapy or hydrotherapy.
