Rehab FAQs

Complete our online Therapy Registration Form. Our team will review your details and contact you about the next steps.

We will send you a short questionnaire about your dog’s lifestyle to help us prepare for the initial consultation. Don’t forget to bring some treats to the first appointment!

We will send a short questionnaire about your dog’s lifestyle. At the consultation, we will discuss your concerns, review their history, assess your dog and plan what happens next.

We carry out treatments without owners present, as we have found this to be very successful. Dogs often settle more quickly and build connections with us more quickly.

Please tell us in advance. We can arrange quieter appointments where possible and adapt handling to your dog. Dogs do not need to meet other dogs during treatment.

Rehabilitation can help after surgery or injury and support your dog with conditions such as arthritis, mobility difficulties and some longer-term conditions. We always tailor treatment to your dog. See conditions and treatments.

Most sessions are 45 minutes. With additional treatments, an hour-long appointment may be required.

This depends on their condition. We often start with more frequent sessions, then space them out or change treatments as your dog progresses.

Every dog is different. We will recommend a plan after assessment and review it regularly as your dog progresses.

No, your dog does not need to know how to swim. We will always be present with them in the water, supporting them. We can also offer underwater treadmill and land-based treatment alternatives.

We introduce treatments gradually, working with your dog and at their pace. If water-based treatments are not suitable, we can offer land-based physiotherapy, canine massage and laser therapy.

We towel-dry your dog, but they may still be damp. We recommend bringing a warm coat in colder weather. If you wish, we can book an additional blow-dry service with our grooming team.

Bring your dog on a secure lead with their usual collar or harness, and always bring their favourite treat or toy. Coats and jumpers are very important to help your dog stay warm and comfortable when they leave.

Treatment replaces your dog’s exercise for the day. Please do not feed them within two hours before their appointment. It is also helpful to allow time for toileting.

Often, yes. Where appropriate, we may recommend a Home Exercise Programme appointment to give you manageable everyday activities. We will review these as your dog progresses.

Your dog will need a quieter day and adjustments to their normal exercise, especially during the earlier sessions of rehabilitation. Let us know about any unexpected discomfort or fatigue.

Costs depend on your dog’s condition and the treatment required. For example, an underwater treadmill session with an additional treatment is typically £80. Laser treatment carries an additional fee. See our full price list.

Pay £500 and get 10% off services. *Terms apply.

Many policies cover rehabilitation, but you must check with your insurer and review your policy before starting treatment. See our insurance information.

Claims are made directly by owners to their insurers. We provide the invoices and treatment notes required for your claim. See our insurance information.

You can claim as often as you like. We complete the paperwork or online claims after four or more sessions without an administration fee. If you are claiming for fewer than four sessions, a £25 administration fee applies.