Pet Therapy Terms & Conditions

Dogtown’s priority is the welfare of the pets in our care and to maintain client satisfaction. We aim to give you and your pet the best service we can.

It is important that the information you provide is correct and complete and you must make us aware of anything we need to know about your pet’s health and behaviour. Please advise us of any relevant changes each time you bring your pet in.

By registering you confirm your agreement to these terms and conditions and that we may rely on the information provided.

By registering with us, you are giving us your consent to contact organisations to obtain the relevant information we require to provide the right/correct treatment for your dog, e.g. (Veterinaries (Vets) or Specialists).

From time to time we will contact you by phone, text, email, or post with news, offers and service updates. We may also photograph or video your pet and use these images on our website or social media. Please let us know if you do not wish to receive such information or do not want us to use images of your pet.

No pet will be treated without a referral form completed by your veterinary surgeon, and we will also request their medical history to ensure we have the clinical information available to us. Whilst every care is taken to ensure the safety of your pet, all therapy treatment is entirely at the owners’ risk. All vaccinations must be up to date.

Pets are not to be fed 2 hours prior to their appointment and please ensure they are adequately toileted. Dogtown may charge an additional £140 fee for pets that defecate as we are required to close for health and safety requirements.

Appointment type and treatment will be agreed with the owners, the type /length of treatment may vary as this depends on the dog, condition and how they present at each appointment.

Insurance claims can be submitted on your behalf, this would usually happen after the 8th session, earlier claim submission could an incur an admin charge of £35 per claim

If your pet becomes ill whilst in our care, we may call a Vet and unless it can be clearly shown that Dogtown are liable, all Vet costs shall be at the owners’ expense.

We may refuse therapy treatment to any pet if we consider it inappropriate at that time.

Payment must be made at the end of each appointment or in advance if you commit to a treatment package. If your pet is unable to complete all appointments included in the treatment package, due to declining health, we will refund the pro-rata value of the unused appointments.

If you cancel your appointment with less than 24 hours’ notice or if you fail to arrive for your appointment, you will be charged your normal appointment fee.

Thank you, Dogtown Therapy Team.

Dog Hydrotherapy

Dog Hydrotherapy

Dog hydrotherapy uses the natural elements of water, providing a low impact program of treatment.
Dog Physiotherapy

Dog Physiotherapy

Physiotherapy and our hands-on approach in the water can also help post-surgery or after injury.
Pain Clinic

Pain Clinic

Dogtown is able to offer a specific and tailored service in supporting your dog with pain management.
Doggy Daycare

Doggy Daycare

We provide daycare for young, old and active dogs and are based in Chiswick & Sheen.
Dog Grooming

Dog Grooming

We are London’s premier grooming centre with purpose designed premises in Chiswick & Sheen
Home Exercises

Home Exercises

We provide a series of videos showing exercises for your dog to help with their mobility and rehabilitation.
"My dog loves going to Dogtown daycare" Hannah Evans
"Always look after my dog brilliantly" Carolyn W
"Highly recommended" Madelaine Taylor
"Very friendly and professional" Nikita
"I was immediately reassured by the lovely attitude of the staff" Laura Kettle
"The whole team is very nice and knowledgable" Mimi Adam
"Knowledgeable, professional and a pleasure to deal with" Sasha M